Contact Us

We will respond to any enquiry you make.

However and whenever you decide to contact us, you'll find our helpline team friendly and helpful. No jargon; no hard sell. Remember, we're here to help. Adoption is all we do.

If you need any of our information in any other format or language, then please also use our contact information to get in touch.

You can write, phone, email or if you’re passing call in to one of our offices.

Chester Office (registered Office):

14 Liverpool Road
Chester 
CH2 1AE
UK 

Tel: 01244 390938
Fax: 01244 390067 

Hale Office:

St Peter's House
233 Ashley Road
Hale
WA15 9SS
UK

Tel: 0161 941 7732 

Blackburn Office:

St Mary’s House
Cathedral Close
Blackburn
BB1 5AA
UK 

Tel: 01254 57759
Fax: 01254 670810

Email:

info@adoptionmattersnw.org

To contact us specifically about...

Fundraising:

email: giving@adoptionmattersnw.org

If you…

Telephone: An Adoption Practitioner will usually be available to talk to you about your interest in adoption. Together you can discuss some details and whether the agency can assist you. If a social worker is not available you can leave a message and someone will return your call. An answer machine is always in operation outside of office hours, and all messages are picked up the following working day.

Write to us: On receipt of a letter we will respond within two working days. We will send you information about adoption or if you request give you a call to discuss your enquiry.

Email: If you contact us by email we will reply within two working days. If you leave a forwarding address we will send you an information pack.

Visit the office: You are welcome to call into the adoption agency office and discuss an adoption enquiry with an Adoption Practitioner during office hours. If an Adoption Practitioner is unavailable, please leave contact details - someone will contact you within two working days.

Click here for our latest vacancies